In Virginia, citizens enjoy a qualified privilege to report suspected crimes to law enforcement. But what happens when such a report turns out to be wrong—or even wildly untrue? Can the accused sue for defamation? The answer, as highlighted by two recent decisions from the Virginia Court of Appeals, depends not on whether the statement was ultimately false, but on whether it was made in good faith. Two opinions issued just months apart reached starkly different conclusions on the viability of defamation claims stemming from reports to police. In Massie v. Ulta Beauty, Inc. (decided July 1, 2025), the court affirmed the trial court’s decision to throw the case out on demurrer. By contrast, in Kidd v. Bazazan (decided May 13, 2025), the court affirmed a jury verdict awarding $150,000 in damages. Both cases involved statements made to the police. The distinguishing factor was the existence or absence of malice.
As discussed earlier on this blog, Virginia law recognizes a qualified privilege for statements made to law enforcement about suspected crimes. That means a speaker is generally shielded from defamation liability for such statements unless the plaintiff can show by “clear and convincing” evidence that the privilege has been lost or abused. This could happen if, for example, (1) the statements were made with knowledge that they were false or with reckless disregard for their truth; (2) the statements were communicated to third parties who have no duty or interest in the subject matter; (3) the statements were motivated by personal spite or ill will; (4) the statements included strong or violent language disproportionate to the occasion; or (5) the statements were not made in good faith.